Company: Crawford & Company

About Crawford & Company: Crawford & Company is the world’s largest publicly listed independent provider of claims management and outsourcing solutions to carriers, brokers, and corporates. We are dedicated to restoring and enhancing lives, businesses, and communities around the globe.

Position Overview: We are seeking a highly experienced and skilled National General Adjuster to join our team. This role involves managing complex, high-value property and casualty claims across multiple jurisdictions. The ideal candidate will possess extensive knowledge of claims handling procedures, strong analytical abilities, and exceptional communication skills.

Key Responsibilities:

• Claims Management: Handle large, complex, and high-value property and casualty claims from inception to resolution. Ensure claims are processed efficiently and accurately.
• Investigation: Conduct thorough investigations, including site inspections, interviews, and document reviews, to determine the cause, extent, and value of the loss.
• Assessment: Evaluate damage to buildings, structures, and other property. Prepare detailed estimates and reports on the scope of damage and required repairs or replacements.
• Documentation: Maintain comprehensive and accurate claim files, including investigation notes, correspondence, and relevant documentation.
• Negotiation: Engage in effective negotiation with claimants, attorneys, and other stakeholders to achieve fair and timely settlements.
• Client Interaction: Serve as a primary point of contact for clients, providing updates, answering questions, and offering expert advice throughout the claims process.
• Compliance: Ensure all claims handling activities comply with company policies, industry regulations, and legal requirements.
• Training and Mentorship: Provide guidance, training, and mentorship to junior adjusters and other team members. Share best practices and industry knowledge.
• Reporting: Prepare and present detailed reports and summaries for clients, senior management, and other stakeholders as required.
• Travel: Travel to various locations for site inspections, client meetings, and other claim-related activities as needed.

Qualifications:

• Education: Bachelor’s degree in Business, Insurance, Risk Management, or a related field.
• Experience: Minimum of 10 years of experience in property and casualty claims adjusting, with a focus on large, complex, and high-value claims. Experience in a national or regional adjusting role is preferred.
• Certifications: Relevant certifications such as Chartered Property Casualty Underwriter (CPCU), Associate in Claims (AIC), or similar are highly desirable.
• Skills: Strong analytical, organizational, and negotiation skills. Excellent written and verbal communication abilities. Proficiency in claims management software and Microsoft Office Suite.
• Knowledge: In-depth understanding of insurance policies, coverage analysis, construction methods, and legal aspects of claims handling.
• Travel: Willingness to travel extensively, including overnight trips as necessary.