MBA

Director, IT Governance, Master Data and Analytics

• Established the company’s Data Lake and Data Catalog to accelerate data monetization and democratization
• Accountable for the Business Intelligence team, manages the PowerBI, Qlik, and Celonis platforms to deliver dashboards and reports critical for decision-making at all organizational levels.
• Deployed SAP Master Data digital apps to enhance users’ experience leveraging the Business Technology Platform (BTP)
• Managed global budget, coordinating planning, forecasts, and monitoring performance against estimates.
• Drive IT Innovation Initiatives pilots applying RPA and Generative Artificial Intelligence.

IT Director, HR and Health Services

• Owned global accountability for relationship, budget, program, and platform management, overseeing applications under Human Resources and Integrated Health Services portfolios.
• Created a technology roadmap for increased productivity in HR global service centers by employing new digital capabilities such as innovative user-adoption strategies and new global payroll strategy.
• Improved organizational effectiveness with recruiting and training, transitioning team’s operating model from projects to product, and adopting Agile methodology.
• Ensured robust systems integration and seamless interoperability, collaborating with internal enterprise solutions, business process outsourcing partners, and service providers.

Enterprise Architect, Business Process Architect, SAP P2P Global Delivery Leader

• Architected highly intricate designs, solutions, and communications for Dow DuPont’s $130B mega-merger, enabling re-alignment of employees and contractors with three future spinoffs.
• Guided vendors and resources from spin companies, developing and testing interoperability solutions for human resources, identity management, delegation of authority, and travel expenses.
• Strategized and influenced migration of HR on-premise application portfolio to cloud, leading solutions evaluation process and RFPs in selection of Workday and ServiceNow.
• Implemented Workday and ServiceNow HRSD globally, which included Recruiting, Onboarding, Core HR, Compensation, Talent Management, and Time Management integrations.
• Spearheaded group of peers and specialists, creating and publishing BPM white paper and enterprise architecture artifacts and deliverables to underpin reengineering efforts, removing internal silos and improving external customers’ satisfaction.
• Governed software purchases and development by validating business alignment and adherence to IT standards. Approved functional and technical specifications, effort estimates, test plans, and documentation.
• Monitored industry trends and organized proofs-of-concept to solve business problems, enhancing user experience and increasing business process efficiency by leveraging mobile, social tools, and embedded analytics.
• Steered project team, including risk and issue management, migrating training legacy system to SuccessFactors LMS globally in 9 months.
• Deployed Oracle OBIEE, providing intuitive yet sophisticated reporting and analytics capability for decision-makers to improve governance while refocusing business partners on customer-facing activities.
• Headed Sadara JV greenfield project, directing team of business process and technical resources in implementing SAP Human Capital, Travel, Fleet Management, and Government Affairs solutions.
• Performed requirements gathering and facilitated business process design workshops, fit-gap analysis, influencing HR policies, and documenting process maps and roles in ARIS. Championed best practices on solution design.
• Supervised team of 30+ tasked with configuring and implementing SAP’s Material Management, spearheading rollouts in Asia Pacific, Europe, and North America, and executing project plans in sync with other work streams.
• Partnered with a cross-functional team, delivering redesigned global Purchase-to-Pay business processes and master data maintenance in support of the new Shared Services Organization to reduce Procurement’s operational costs.
• Formulated multi-generation plan, upgrading from Legacy systems to SAP ECC 6.0 in collaboration with system architect team.
• Advised and provided strategic direction to project managers and solution architects during a $1B multi-year program, authoring and approving software architecture standards, specifications, and project deliverables.
• Designed and led team that built SAP tenant capability, supporting several mergers, acquisitions, and divestitures deals.
• Coached project manager and solution architects, overseeing 18-month PeopleSoft 9.1 upgrade project.
• Performed final sign-off on annual applications SOX review, ensuring adequate compliance operations controls to safeguard financial data.

IT Relationship Manager, IT Administration Manager, Education Systems Manager, IT Latin America Manager

• Deployed SAP Time Attendance module in response to the need for strict audit controls, enabling the company to recognize 1-time positive P&L impact of $12MM.
• Delivered 65% decrease in ad-hoc and standard reporting requests by implementing SAP Business Warehouse, enabling self-service reporting and executive dashboards of HR-related data.
• Led implementation of HCM self-service for managers and employees modules coupled with the SAP corporate portal, resulting in 35% decrease in cost of support while maintaining 92% customer satisfaction rating.
• Led Implementation of the complete redesign of SAP HCM security roles. Improved security and audit controls by leveraging SAP GRC, implementing access approval workflows, and automatic segregation of duties control.
• Coordinated the annual global $130MM IT budget in preparation for CEO’s approval.
• Integrated demand process and IT portfolio and resource management, focusing the prioritization initiatives with the highest value and business impact
• Achieved CEO’s budget reduction targets, reduced expenses on baseline support, and increased investment in business growth agenda IT support projects via high-level budget process collaboration.
• Led the IT Change Management and Global Communications, accountable for publishing the Global IT Newsletter
• Spearheaded team that evaluated and addressed needs with rigorous instructional design methods, designing, developing, and deploying effective learning modules, ranging from job aids to multi-hour courses.
• Orchestrated business and functional team training regarding developing and delivering effective training content. Interacted with internal groups and external e-learning vendors to provide custom course development services and off-the-shelf courses.
• Managed all aspects of infrastructure and application support of Prism Marcam and JD Edwards for Latin America region
• Improved process efficiency and customer service satisfaction metrics
• Overhauled region infrastructure and networking platforms